Outdoor products are often large, heavy or require advice. We therefore show the available shipping options and costs transparently at checkout.
Please inspect the shipment for visible transport damage upon receipt. Where possible, document damage with photos and report it immediately with your order number to [email protected].
For consumers in Switzerland, Outreside voluntarily grants a return period of fourteen calendar days from receipt. Register the return before the deadline by emailing your order number to [email protected] . We will provide the next steps and the appropriate return address.
Items must be returned unused, complete, undamaged and in their undamaged original packaging together with all accessories and documentation. For grills, unused means in particular: not connected to gas, not ignited and not used for cooking. Custom-made goods, personalized goods and products expressly identified in the offer as non-returnable are excluded from the voluntary return policy.
The customer bears the direct return costs. For defective or incorrectly supplied goods, Outreside bears the necessary return costs. Statutory rights in respect of defects and warranties are not restricted by this voluntary returns policy.
Once the return has been received and inspected, we will refund the eligible amount using the original payment method. If you have questions, our team is available at [email protected] or +41 44 505 51 88.
Last updated: 22 August 2026.